Operations Director

Atlas London is seeking an ambitious and experienced Operations Director to join our dynamic team.

Reporting directly to the Managing Director, the successful candidate will lead the operational management team in London, overseeing all aspects of service delivery and customer relationship management. As the Operations Director, you will manage a portfolio of contracts worth approximately £30 million across 300 sites. We are committed to delivering operational excellence and creating a positive impact for our clients and employees.

Key Responsibilities:

• Leadership: Lead the operational management team to consistently deliver excellent service across all contracts in the London portfolio, fostering a positive environment for both our workforce and customers.
• Safety Compliance: Ensure all contracts operate safely in accordance with company policies and relevant legislation.
• Collaboration: Work closely with key supply partners, both internal and external, to achieve excellence across all service lines.
• Operational Excellence: Drive operational excellence initiatives, including the Brilliant Basics and Atlas Gold Standard award programme, in collaboration with Business Improvement and QSHE teams.
• Contract Mobilisation: Oversee contract mobilisation to ensure smooth transitions from sales to operations.
• Business Development: Support the development of compelling bids for new business and retenders, showcasing the ‘Best of Atlas’ and operational excellence to enhance conversion and retention rates.
• Performance Improvement: Lead efforts to evolve contracts by embracing the ‘Best of Atlas’ and operational excellence to improve contract performance and retention levels.
• Relationship Building: Foster robust and collaborative relationships across the business.
• Continuous Improvement: Drive the continuous improvement of operational processes and systems.
• Team Management: Manage a team of 6-8 direct operational reports.
• Performance Metrics: Key performance measures include contract retention, customer and employee NPS, H&S performance, P&L performance, and support to the sales team to grow the business.

Requirements:

• Strong alignment with Atlas’s purpose and values.
• Outstanding leadership and interpersonal skills.
• Excellent written and verbal communication skills.
• Positive approach to turning challenges into long-term solutions.
• Strong organisational skills with the ability to balance conflicting priorities and meet tight deadlines.
• Meticulous attention to detail.
• Proficiency in Microsoft Office, particularly Excel (intermediate to advanced level).
• Ability to communicate and collaborate effectively at all levels across the organisation.
• Innovative and supportive problem solver, with the ability to think outside the box.
• Confidence to make decisions and drive change.

What We Offer:

• A very competitive salary and benefits.  
• The opportunity to influence the happiness and well-being of hundreds of people daily.
• The freedom to define and deliver what "Wow" looks like using your expertise.
• Continuous learning and professional growth opportunities.
• Significant advancement potential in a transparent, high-intensity, and high-impact environment.
• A chance to be part of a fast-growing company that is both exciting and challenging.