About The Role

📍 Location: Binley
💰 Salary: £29,500
⏰ Hours: 40 hours per week
📄 Contract: Permanent

We’re looking for an organised and proactive Account Co-Ordinator to join our team in Binley. Working within the Client Services department, you’ll play a key role in supporting the FM operation by coordinating activities, managing requests, and acting as a central link between the client and Atlas teams.

This is a fast-paced and varied role that requires strong organisational and administrative skills, the ability to manage multiple priorities, and confidence communicating with both clients and internal teams. You’ll need to be comfortable working with CAFM systems and Microsoft Office, taking a proactive approach and working with minimal supervision.

🔧 What you’ll be doing
You’ll manage the flow of client and internal requests, ensuring all work is completed in line with SLAs. A big part of the role involves arranging reactive and planned maintenance visits, keeping everything on track from booking through to completion.

You’ll maintain CAFM systems, ensuring all updates, service records and compliance documents are accurate and up to date, while creating a clear audit trail for the client. You’ll also work closely with operational teams, scheduling teams and subcontractors to ensure services are delivered efficiently and to a high standard.

Key responsibilities include:

Coordinating reactive and planned maintenance visits and managing them through to completion
Maintaining CAFM logs, uploading service records and raising follow-on works where needed
Raising purchase orders, managing minor works requests and tracking associated costs
Supporting subcontractor performance and escalating issues where required
Assisting with quotations using CAFM systems and managing approvals
Supporting soft services teams with cover planning, stock control and ordering consumables
Producing weekly and monthly SLA and PPM reports
Providing general admin support and occasional reception cover

🌟 Why join Atlas Workplace Services?
You’ll be joining a supportive and collaborative team where you can make a real impact. This is a great opportunity to step into a busy, hands-on role with plenty of exposure across operations and client engagement.

About You

Minimum Qualifications, Certifications and Training required
GCSE English and Maths or equivalent

Essential Knowledge, Skills and Experience for this role

Good written and spoken English with a strong level of numeracy
Knowledge of Maximo or other CAFM systems would be an advantage, although full training will be provided
Good IT skills including Microsoft Office, particularly Excel and Word
Excellent telephone manner and communication skills
Previous experience in an administrative role within an operational environment
Strong customer service skills
Willingness to undertake further technical and business training, such as IOSH Managing Safely
Knowledge of GDPR regulations and when to apply these to work being undertaken

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

Apply

Other jobs like this

Similar