Assistant Facilities Manager

Location: South London
Salary: Up to £38,000 per annum
Hours: 40 hours per week, predominantly 08:00–17:00, with occasional flexibility to start earlier or finish later
Contract: Full-time, site-based

About the Role

We’re looking for a proactive and customer-focused Assistant Facilities Manager to join our team at a key client site in South London.

Working closely with the Facilities Manager, you’ll play a key role in the day-to-day running of the site, coordinating facilities services, managing the on-site team and ensuring our client receives a consistently high standard of service.

This is a varied role suited to someone who enjoys taking ownership, building strong relationships and looking for ways to improve how facilities services are delivered. You’ll be at the heart of the workplace, helping to create a safe, efficient and welcoming environment for everyone on site.

Key Responsibilities

• Support the day-to-day management of the site and on-site teams, including security, cleaning, engineering, post and visitor hosting.
• Act as a key point of contact for the client, building strong and effective working relationships.
• Coordinate reactive, planned, remedial and project works, using both internal teams and external contractors.
• Ensure services are delivered in line with contractual requirements, agreed SLAs and quality standards.
• Manage subcontractor attendance from initial request through to completion, ensuring works are completed effectively and on time.
• Monitor statutory and non-statutory PPM activity, escalating where required to maintain compliance.
• Maintain accurate CAFM records, work orders, quotations, purchase orders and supporting documentation.
• Review contractor service records and raise follow-on works where required.
• Support the Facilities Manager and Account Director with reporting, management information and contract governance.
• Complete scheduled quality audits and proactively identify opportunities to improve service delivery.
• Monitor site consumables, stock and relevant agency spend within agreed budgets.
• Respond appropriately to site emergencies and urgent operational issues.

Leading the Team

You’ll help create a positive, high-performing workplace culture by:

• Managing, supporting and developing members of the site-based team.
• Coaching and mentoring colleagues to deliver excellent customer service.
• Supporting performance management, appraisals, recruitment and personal development.
• Managing rostering and absence processes accurately.
• Promoting employee wellbeing and leading by example.
• Ensuring the team consistently represents the company and our client professionally.

Health, Safety & Compliance

You’ll also play an important role in maintaining a safe and compliant workplace by:

• Ensuring relevant Health & Safety requirements are followed.
• Maintaining accurate site compliance documentation.
• Delivering site inductions for engineers and contractors before works begin.
• Managing site permits in accordance with relevant RAMS and site procedures.
• Working closely with operational and compliance teams to maintain high standards across all service streams.